OUR SOCIAL ACTIONS

To secure a stable and positive working environment it’s important that all employees have a clear knowledge of their role in the organisation. That’s why every employee in Lyreco has a Job Description issued at the start of their employment in the company.

This Job Description contains detailed information about

• Job title
• Department team
• Location
• Purpose of position
• Responsibilities
• Relations and co-operation
• Qualifications

The document is signed by both employer and
employee to secure full agreement on the content of the Job Description.
This document is updated at each point of recruitment to follow the natural evolution of the job.

OUR SOCIAL ACTIONS

Having skilled and highly motivated employees is vital for any successful company.
Making sure that all employees have the right knowledge and skills to do their job well and meet all the new challenges of the future is directly linked to the motivation of the employees.
Therefore it’s very important to constantly train and develop all managers and employees to secure the needs of the company and sustain a high level of confidence and motivation.


In Lyreco we take training of our employees very seriously.
Every year we map all the training needs of our employees and transform this into a specific training plan.

The training is performed by our internal trainers who are dedicated to providing tailor-made courses to meet the needs of our employees.
External training is also widely used to provide specialised training for specific needs.

OUR SOCIAL ACTIONS

The first priority of any employer should be to provide a safe working environment.
There can be no doubt that all employees should feel completely safe while performing their job and not have to worry about any work related health issues – either physical or mental.
It’s very important that this remains a constant focus for a company to protect both the employees and the business. 

At Lyreco we take safety very seriously.
In every subsidiary we have established a Health & Safety Organisation with the sole purpose of focusing on maintaining a high level of safety.
This is based on the international OHSAS (Occupational Health & Safety Assessment Series) 18001 standard.

Legislation, regulations and codes of practice of the states and territories in which Lyreco
operates provide the minimum standards acceptable for our OHS Management System.
It is our objective to continually improve our OHS practices so that they exceed the minimum standards.
Internal and external audits are constantly providing focus on this area.

OUR SOCIAL ACTIONS

Over the last several years, our company has experienced fantastic growth in terms of sales, number of employees and markets in which we operate. This growth has been shaped around our core values. These values will continue to be the platform on which we will build our future.

Our objective will remain: to strengthen the group, by focusing on profitable growth, and it is important that every Lyreco employee and supplier understands how we want to achieve this success.

In a rapidly changing environment and in an ever-growing business, we have formalised the ethical
principles that we want to see applied by Lyreco employees and our suppliers.

The Lyreco Code of Ethics describes the standards expected from each Lyreco
employee and manager in the course of their business life with Lyreco:

• in their relationships with customers and suppliers
• in their relationship with their colleagues, and
• in their behaviour towards promoting the company's best interest

The Lyreco Supplier Code of Ethics provides a foundation for Lyreco and its suppliers to build and maintain relationships based on fairness, trust, respect for the rights of individuals, compliance with the law, and sustainable business practices.

OUR SOCIAL ACTIONS

Achieving company goals would not be possible without a clearly mapped management strategy, supporting systems, excellent infrastructure and the commitment of our own people. Our behaviours align to our values which are key to our whole business approach.  We will only achieve our vision by application of the four values in every decision, every day:

OUR SOCIAL ACTIONS

Any successful company needs top talent to secure the future of the business. It’s important to secure access to such talent both by recruiting and developing the best employees.
In Lyreco we acknowledge the importance of having talented people in our organisation.
To further secure this process we have started an internal development programme for our top talent called Lyreco University.


The purpose of Lyreco University is to:

• Identify individuals of high potential
• Help them to grow to prepare their future and the future of Lyreco
• Motivate them by granting them access to a dedicated programme
• Use the skills of the students to review and improve our business.

The Lyreco University has been launched locally in Australia and every Lyreco subsidiary with more than 300 employees. The programme is currently running in 11 countries.


Each country identifies their best talent and puts them through a one year internal training programme where they become familiar with all aspects of the Lyreco business.
To further develop their skills and knowledge of the company, the students are given a business-relevant project to work on and present to the senior management at the end of the programme.

In Australia, Lyreco University was launched in 2010. Four graduates from the class of 2010 have been promoted: Beau Guthrie to DC Manager and James Egan to Corporate Sales Manager. Maitena Hernandez has been promoted to Field Sales Director and Mona Hariz to QSE Manager, both joining Australia's Senior Management Team.

From the class of 2011 Josh Keeley has been promoted into the Senior Management Team as MIS Manager.


The Lyreco University Class of 2010: promoted graduates.

OUR SOCIAL ACTIONS

Just as it is important for each local subsidiary to train and develop their best employees it is equally important that the Group develops talent at an international level.
We need to ensure that our best talent on a global scale is identified and further developed to prepare them to lead the company in the future.

The Lyreco Group has established an executive development programme called Lyreco Campus.
This programme takes the best talent coming out of each of the local Lyreco Universities and puts them through a two week intensive course at an international business school covering the following topics:

• Strategy and business models
• Financials tools for performance
• Executive business game
• Performance management
• Leadership and innovative management

To further develop their understanding of running an international business the students are also given a relevant business case to work on.
The students present their findings and proposed actions to the Group management team at the end of each year.

Lyreco University class of 2010 graduate, James Egan, was given the opportunity to go to France and join Lyreco Campus. James said of his time at Lyreco campus, "The programme will hold you in great stead for a successful career with Lyreco. Lyreco Campus was a brilliant experience for me and the other nine students in the program."

OUR SOCIAL ACTIONS

Every two years all Lyreco employees have the opportunity to anonymously express their thoughts on Lyreco, particularly on issues relating to work environment, communication and management.

All results are analysed and handled by an external consultant to ensure anonymity. 

Action plans are then put in place to make Lyreco an even better place to work. 

Improvements that have been driven by the IOB include: 
• Greater transparency regarding updates to policies and procedures
• Improvements for DC employees including training, uniforms and communication allowances
• More incentives for sales people in addition to the global incentive program, VLP (Very Lyreco People)

OUR SOCIAL ACTIONS

Lyreco believes in the value of diversity to enrich our work environment and experiences.

Employment decisions, promotions and training programme opportunities are based on qualifications, ability, work experience and work quality.
Under no circumstances are such decisions made on gender, age, disability, race, colour of the skin, sexual orientation, religious belief, culture or nation of origin or anything of an illegal, discriminatory nature.

This is part of the Lyreco Code of Ethics.

Lyreco also works with its business and social partners to develop fair employment practices.

OUR SOCIAL ACTIONS

It’s very important to have the right people in the right positions.
Securing high mobility in our work force enables us to have the best people available.
This mobility can create opportunities for employees to move between departments, business functions and even countries.


Lyreco is eager to promote internal mobility. This mobility occurs both locally across business functions and internationally. All vacant positions within the company are posted internally to make sure there is maximum exposure. Relevant international positions will also be posted globally.

Lyreco also has a clear mobility and relocation policy to further promote mobility by offering financial and expert support when relocating employees both locally and internationally.

OUR SOCIAL ACTIONS

There is no doubt that one of the best success stories within a company is the promotion of a qualified internal candidate.

Whilst Lyreco often searches externally for great candidates, we
recognise that there are benefits to promoting from within, including:
• Extensive knowledge of the company culture and processes
• Shorter time to be fully integrated in the new position
• Internal relationships from the previous role can be utilised quickly

At Lyreco we will look for internal promotion as the first option. To ensure this, all vacant positions are posted internally and kept visible to all employees. Furthermore each year Lyreco completes succession planning for all departments to identify employees who are potentials for promotion and who are capable of stepping up, or moving into other parts of the business.

Succession planning also assists the company in
formulating development plans for individuals who
require further development in order to be promoted.

OUR SOCIAL ACTIONS

Children are our future and the future starts with proper access to education!

Having proper access to schooling ensures that children enter the education system and benefit from appropriate care and nutrition, giving them a better chance to succeed in life!

The mission of Lyreco for Education:

• To develop projects which improve education for children in developing countries.

The commitments of Lyreco for Education:

• Lyreco for Education supports a project in a different country each time we launch a project
• We carefully select and support a non government organisation (NGO) fully dedicated to the eudcation of children in that country.

Together with our employees
All over the world, our employees are committed to undertaking numerous fundraising activities throughout the year. They have the freedom to organise internal events, run raffles and give their own time to raise money for Lyreco for Education. Our employees are proud to involve themselves in these crucial projects.

OUR SOCIAL ACTIONS

Charity support is important to our company and our employees.

In addition to the financial support to social projects, there are many other ways to give back to the community, and it’s not always about money.
We encourage our staff to get involved in initiatives dedicated to education, environment and senior citizens.

Here are couple of our examples:

January, 2011 - in the offices of the charity Sun Youth, 160 Lyreco people who were at the sales convention in Montreal contributed to the task of painting and cleaning. "This assistance fell from the sky!" said Nicolas Carpentier, spokesman for the agency.

October, 2010 - Lyreco in South Korea organised a “clean campaign” at one of the most visited mountains in Seoul: majority of Lyreco employees participated in this campaign on Saturday morning.

OUR SOCIAL ACTIONS

To ensure respect for human rights in its supply chain, Lyreco conducts social audits. These audits allow us to appraise the conformity of the suppliers who are responsible for Lyreco branded products. We measure the suppliers (about fifteen suppliers, all situated in Asia) against the international standard SA 8000 (Social Accountability 8000).

This standard focuses on child labour, forced labour, health & safety, discrimination, disciplinary practices, working hours and compensation.

More information about our Sustainability Involvement Programme can be found below: