Frequently Asked Questions ?

How do we communicate our Sustainable Development actions?

Internally, a corporate communication is published in the Lyreco World magazine.

Externally, our yearly Sustainable Development Report is available on this website. The report is available for download as well as being published as an e-book.

How do we follow the progress of Sustainable Development initiatives?

In addition to the annual environmental objectives and targets, our progress is followed via dedicated:

- Group Sustainable Development Coordination
- Group Sustainable Development KPIs

What do we do in terms of innovating Sustainable Development actions?

- First, Sustainable Development is in the scope of the overall innovation approach launched at the Group level.

- Second, one of the aims of the “Group Sustainable Development Coordination” is specifically to create and pursue innovative progammes.

What do we do to reduce the energy consumed whilst making our deliveries?

- Eco-driving principles are now part of the Group Best Practices.
- Energy consumption is one of the requirements taken into account when selecting a delivery van model.
- Rolling-out electric vans in the European capitals is in study and trial phases.
- Adaptation of our van fleet to decrease energy consumption e.g. replace 3.5 tons vans with 7.5 tons vans to deliver large orders or high volumes of paper.
- Altering the delivery method if possible e.g. Lyreco executes some of its deliveries by bicycle.

How can we help our customers to reduce their carbon footprint?

This can be done through:

- Our recycling programs (cartridges, batteries).
- Our Green Products range.
- Dedicated “Customer Oriented Tools” (under construction).

What are Lyreco's key Sustainable Development projects?

- First, Sustainable Development is in the scope of the overall innovation approach launched at the Group level.

- Second, one of the aims of the “Group Sustainable Development Coordination” is specifically to create and pursue innovative progammes.

How do we ensure our suppliers abide by Sustainable Development initiatives?

- In early 2010, to assist in ensuring an ethical relationship with our suppliers, Lyreco introduced the Supplier Code of Ethics. It has to be signed before any supplier can enter into a tender with us and must also be referenced in any contract signed.

What do we do to reduce our environmental impact?

Every year, each country reviews its Significant Environmental Aspects (e.g. power consumption) in accordance with the ISO 14001 standard.
To each Significant Environmental Aspect, the country defines objective(s), target(s) and program(s).
This process is checked on an annual basis by an external body.